Shipping policy

Processing & Fulfillment

Orders are baked, packed, and shipped from our licensed commercial kitchen every Tuesday and Friday.

To be included in your preferred shipping day, please place your order by 12:00 PM ET the day before. Orders received after the cutoff will ship on the next scheduled shipping day.

During holidays or periods of high demand, processing times may vary. Any changes will be noted on the website or in your order confirmation.

Shipping Methods

We currently ship throughout the United States using trusted carriers such as UPS and USPS. Available shipping methods and rates are calculated at checkout based on your location and selected shipping speed.

At this time, we do not ship internationally or to P.O. Boxes.

Tracking & Delivery

You'll receive a shipping confirmation email with tracking information as soon as your order leaves our kitchen.

While we carefully package every order for transit, delivery timelines are determined by the shipping carrier and may be affected by weather, holidays, or other circumstances outside of our control.

Freshness

Our cookies, brownies, and bars are individually packaged to help maintain freshness during transit.

For the best experience, enjoy your treats within 5–7 days of shipment or freeze them for up to 3 months. Full storage recommendations are included with your order.

Delivery Issues

Please verify your shipping address carefully before placing your order.

If an order is returned due to an incorrect or incomplete address provided at checkout, additional shipping charges will apply before the order can be resent, if applicable.

If your package appears lost or arrives damaged, please contact us within 24 hours of delivery (or the expected delivery date for lost packages). We'll gladly work with you to review the situation and determine an appropriate resolution.

Questions?

If you have any questions about your order or shipping, we're always happy to help.

Email us at info@thebakingagent.co.